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Results, Measurement and ROI
Return on Investment (ROI) is a topic that is often discussed and debated with coaching and training companies such as Fast Track Learning. Businesses want to know what the financial benefit to their organisation will be as a result of a learning intervention.

After attending our programmes, if leaders do not start to notice immediate changes in behaviour from the people they have sent to our programmes, in our mind the programme has not been a success. Our aim is always to make an immediate difference that is noticeable upon return to work. To us, the best results are those qualitative comments from attendees themselves: “I’ve now started tackling that underperformer in my team”; “Made me think and realise I have choice”; “It’s not going to happen unless I do something about it”; “I’ve truly stepped up and made things happen."

Even more powerful are the comments we regularly hear from the leaders of our attendees: “I don’t know what you did to my people but I want more of it”; “I’ve started to see my people REALLY stop and think, realise that they have no evidence and go away and tackle the situation.”

Given all the above, we recognise that the leaders who commission us to work with their people also like to see quantitive results too. To this end we look at each programme we create and aim to show meaningful results that clients can use and work with. Below is an example of measurement we provided to a recent client for whom we coached 210 clerical workers on self-leadership and engagement.

Results and ROI example demonstrated for a financial sector client